Partner Customer Experience Manager - Remote

Overview

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

In Short

• Lead the charge to improve customer satisfaction, retention, and operational excellence.
• Analyze customer feedback and retention metrics to identify trends.
• Collaborate with contact center and operations teams to enhance performance.
• Partner with various teams to sync on goals and customer-facing enhancements.
• Communicate with teams and external partners, providing updates.
• Lead interdepartmental projects from planning through execution.
• Prepare executive-level business reviews and performance summaries.
• Strengthen partner relationships through engagement.
• Maintain standards and documentation for future initiatives.
• Work remotely and report to the Client Services Sr. Manager.

Requirements

• Bachelor's degree or equivalent experience, with 8 years in strategic leadership roles.
• Experience building relationships with main partners for each assigned customer.
• Experience evaluating systems and solving problems to enhance customer experience.
• Experience with complex project management.
• Experienced in leading customer service and call center operations.
• Flexible and effective under change.
• Experienced multitasker with minimal need for oversight.

Benefits

• Medical, life and dental insurance.
• Flex Work/Work from home options.
• Paid time off and Annual Performance Bonus.
• Education Reimbursement and Family Bonding.
• Bereavement Leave and Referral Program.