Customer Success Team Lead - Remote

Overview

Eleos Health is on a mission to deliver effective behavioral care through data and personalization, supporting clinicians in their vital work.

In Short

• Lead and scale a Customer Success team in a high-growth SaaS environment.
• Accountable for team performance and customer outcomes.
• Manage complex, high-value accounts and understand executive stakeholders.
• Foster a high-performing, collaborative team culture.
• Own and evolve Enterprise Customer Success best practices.
• Partner with Sales, Product, and Support teams.
• Build enablement programs for Customer Success skills.
• Monitor customer health and engagement metrics.
• Provide insights and recommendations based on data analysis.
• 5+ years of experience in Customer Success or related roles.

Requirements

• Ability to lead and develop a high-performing team.
• Experience with SaaS products in a startup environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills and proficiency in CRM tools.
• Ability to multitask and work cross-functionally.
• Willingness to travel (30%).
• Located in EST/CST timezones.

Benefits

• Base pay range of $145,000 - $155,000 per year.
• Wide and generous health benefits.
• Significant equity and 401(k) matching to 4%.
• Flexible PTO and additional mental health days off.
• Fully remote work environment.
• Opportunity to shape technology in therapy effectiveness.