Customer Success Team Lead - Remote

Overview

Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform.

In Short

• Lead a team of SaaS Account Managers to enhance customer experiences.
• Manage customer relationships and drive product adoption.
• Conduct performance check-ins and provide coaching.
• Monitor customer health scores and identify risks.
• Implement process improvements for customer success operations.
• Collaborate cross-functionally for issue resolution.
• Recruit and retain top talent in customer success.
• Deliver reports summarizing team performance and trends.
• Ensure proactive client engagement through regular touchpoints.
• Support a culture focused on customer satisfaction and growth.

Requirements

• 3+ years in customer success or account management, with leadership experience.
• Strong communication and collaboration skills.
• Familiarity with customer success platforms and CRM tools.
• Excellent organizational and time-management abilities.
• Experience managing escalated customer situations effectively.
• Understanding of the SaaS customer journey.
• Ability to translate goals into actionable plans.
• Experience with process improvement initiatives.
• Background in B2B SaaS or high-velocity sales environments is a plus.
• Experience managing remote teams is a bonus.

Benefits

• Customer-obsessed culture prioritizing the customer experience.
• Growth-focused environment with investment in training and mentorship.
• Opportunity to make a real impact on retention and revenue.
• People-first values promoting flexibility and collaboration.
• Work with innovative technology and a modern SaaS stack.