Customer Education Specialist - Remote

Overview

The Customer Education Specialist will lead the creation and management of educational content for customers, ensuring clear communication and effective learning resources.

In Short

• Lead the creation of educational content for customers.
• Write Help Center articles, onboarding guides, and FAQs.
• Become a product expert on Steer Health's offerings.
• Translate complex healthcare technology into user-friendly resources.
• Work closely with the Customer Success team.
• Optimize customer-facing educational materials.
• Ensure effective communication with users.
• Support patient growth and engagement.
• Contribute to operational efficiency for healthcare providers.
• Full-time position, remote work preferred.

Requirements

• Strong communication skills.
• Experience in content creation or customer education.
• Ability to simplify complex information.
• Familiarity with healthcare technology is a plus.
• Detail-oriented and organized.
• Ability to work independently in a remote setting.
• Passion for helping customers succeed.
• Experience in a customer service role.
• Proficiency in writing and editing.
• Team player with a collaborative mindset.

Benefits

• Competitive salary.
• Remote work flexibility.
• Opportunities for professional development.
• Work with a passionate team.
• Contribute to meaningful healthcare solutions.
• Comprehensive health benefits.
• Supportive work environment.
• Work-life balance initiatives.
• Access to innovative technology.
• Employee recognition programs.