Customer Education Specialist - Remote

Overview

The Customer Education Specialist will be a key member of the Customer Education team, focusing on creating and delivering educational content that drives user engagement and success.

In Short

• Join a growing Customer Education team at AlphaSense.
• Drive value to users through a best-in-class education program.
• Work remotely and report to the Director of Customer Education.
• Translate complex technical information into user-friendly documentation.
• Continuously improve existing content for relevance and accuracy.
• Own the scheduling and delivery of live training curriculum.
• Create educational media from storyboarding to visual assembly.
• Collaborate with various departments to keep content up to date.
• Focus on data-driven strategies to enhance user experiences.
• Be part of a fun and determined team dedicated to quality work.

Requirements

• 1-2 years of experience in education or customer-facing roles.
• Strong communication skills and customer interaction experience.
• Ability to work cross-functionally on projects.
• Data-driven mindset with a focus on scalability.
• Willingness to take risks and learn from failures.

Benefits

• Performance-based bonus and equity options.
• Generous benefits program.
• Opportunity to work in a diverse and inclusive environment.