Remote Otter LogoRemoteOtter

Senior Help Desk & Support Specialist - Remote

Posted 14 weeks ago
Customer Service
Full Time
Worldwide
$40 - $50/hour

Overview

The Senior Help Desk & Support Specialist provides high-level technical support and issue resolution to the Illinois Department of Motor Vehicles (DMV), ensuring operational efficiency and 24/7 access to reliable system functionality.

In Short

  • Provide Tier 2 and Tier 3 support for DMV systems.
  • Monitor system performance and resolve issues.
  • Act as a single point of contact for escalations.
  • Develop troubleshooting documentation.
  • Train DMV staff on system updates.
  • Collaborate with IT teams and vendors.
  • Conduct root cause analysis of issues.
  • Maintain compliance with security protocols.

Requirements

  • 5+ years in IT support roles.
  • Experience in a 24/7 operational setting.
  • Background in enterprise-level software support.

Benefits

  • Opportunity to work with government agencies.
  • Engagement in complex operational challenges.
  • Professional development opportunities.
PCG International logo

PCG International

PCG International Inc is a dynamic and innovative consulting group that collaborates with health, education, and human services agencies to enhance the quality of life for individuals and communities. With a partnership with Deloitte, the company focuses on leadership development initiatives, particularly within Cook County Health, by designing competency frameworks and training modules that align with organizational goals. PCG International Inc is dedicated to fostering a culture of continuous leadership growth and improvement through impactful solutions and collaborative efforts with subject matter experts and stakeholders.

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