Salesforce Functional Consultant - HR Service Link - Remote

Overview

PCG Consulting Group is a leading minority-owned consulting firm headquartered in Chicago, IL. We partner with Deloitte and public-sector clients to deliver hands-on support across complex government healthcare environments.

We are currently seeking a Salesforce Functional Consultant to support a major HR transformation initiative within a large public healthcare system. This role will help design and implement enhancements to HR ServiceLink built on Salesforce Service Cloud, improving how employees access HR services and support.

In Short

• Partner with HR leadership and consulting teams to analyze, redesign, and optimize HR service workflows
• Translate HR operational requirements into Salesforce Service Cloud functionality
• Define and implement HR case types, subtypes, routing rules, and service workflows
• Facilitate current-state and future-state process design workshops
• Collaborate with Salesforce administrators to ensure configuration aligns with functional requirements
• Support the design and documentation of Standard Operating Procedures (SOPs)
• Ensure HR ServiceLink enhancements support case management, service routing, and employee support workflows
• Contribute to HR process automation initiatives
• Ensure solutions are scalable, compliant, and aligned with enterprise delivery standards

Requirements

• 5+ years of Salesforce Service Cloud consulting or functional experience
• Hands-on experience implementing or supporting Salesforce case management solutions
• Strong experience with:
• Process mapping and workflow design
• Salesforce case management and service workflows
• Stakeholder facilitation and requirements gathering
• Ability to translate business requirements into clear Salesforce functional specifications
• Experience working within consulting-led delivery or enterprise transformation environments

Benefits

• Experience supporting HR service delivery platforms or HR shared services
• Background working with public sector or healthcare organizations
• Experience creating SOPs or operational documentation tied to system workflows
• Familiarity with HR technology ecosystems and HR service management tools