Call Center Agent - CinqCare Project - Remote

Overview

Join the PCG Team – Make an Impact. At Public Consulting Group (PCG), we are driven by a mission to deliver solutions that matter. We partner with healthcare organizations, government agencies, and community-focused institutions to improve service delivery and operational efficiency. As a trusted partner to Cinq Care, PCG is standing up a new call center operation to support the scheduling and coordination of clinical home visits. This is an exciting opportunity to join a high-impact project where your work directly contributes to improving patient care and operational efficiency.

In Short

• Manage patient scheduling and handle inbound and outbound calls.
• Ensure smooth coordination of clinical home visits.
• Work remotely with flexibility to support multiple shifts.
• Document scheduling activities and patient interactions.
• Address patient scheduling concerns and conflicts.
• Utilize automated dialing tools for outreach.
• Monitor and report on key performance indicators (KPIs).
• Arrange transportation for clinical visits when required.
• Ensure compliance with HIPAA and other regulations.
• Participate in a supportive team environment with ongoing training.

Requirements

• 1-2 years of experience in a call center, preferably in healthcare.
• Experience with high-volume inbound and outbound calls.
• Familiarity with scheduling platforms and CRM/EMR systems.
• Ability to handle sensitive patient information confidentially.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and call center software.
• Empathetic and patient-focused customer service approach.

Benefits

• Remote work flexibility.
• Performance-based incentives for meeting KPIs.
• Strong team environment with access to ongoing training.
• Full-time schedule based on operational needs.
• Opportunity to make a direct impact on patient care.