Salesforce Administrator - HR Service Link - Remote

Overview

PCG Consulting Group is a leading minority-owned consulting firm headquartered in Chicago, IL. We partner with Deloitte and public-sector clients to deliver hands-on transformation support across complex government healthcare environments.

We are seeking a Salesforce Administrator to support the configuration and ongoing operation of HR ServiceLink built on Salesforce Service Cloud for a large public healthcare system. This role is focused on hands-on Salesforce configuration, workflow automation, and operational system support for HR service delivery and case management processes.

In Short

• Configure and maintain Salesforce Service Cloud case management workflows
• Build and manage case types, subtypes, routing rules, and approval processes
• Implement and maintain workflow rules, validation rules, and automation
• Support Separation Action Forms (SAF) workflows and HR service request processes
• Configure Salesforce functionality supporting HR programs such as Learning Institute and Organizational Development
• Manage data validation rules and configuration updates
• Maintain system configuration as HR policies and workflows evolve
• Support testing and deployment of new Salesforce enhancements
• Collaborate with functional consultants and delivery teams on feature updates and improvements

Requirements

• 3–6 years of Salesforce Administration experience
• Hands-on experience with Salesforce Service Cloud
• Strong experience configuring case management workflows, automation, and workflow rules
• Experience supporting enterprise Salesforce environments
• Ability to manage multiple configuration updates and workflow changes simultaneously

Benefits

• Opportunity to work in a dynamic environment
• Engagement with a leading consulting firm
• Potential for contract extension