Functional Consultant - Salesforce CRM - Remote

Overview

The Functional Consultant provides functional support and best practice guidance to Zuri Group clients. This role is responsible for leading and supporting client projects, specifically focusing on Salesforce CRM implementations for nonprofit and higher education clients. The consultant plays a pivotal role in the successful implementation and operation of fundraising software systems, offering expertise in business process design, system configuration, conversion mapping and validation, system customization, reporting and data visualization, user acceptance testing, end-user training, deployment, and post-launch support.

In Short

• Provide functional support and best practice guidance to clients.
• Lead and support client projects focused on Salesforce CRM implementations.
• Work with nonprofit and higher education clients.
• Implement and operate fundraising software systems.
• Offer expertise in business process design and system configuration.
• Conduct conversion mapping and validation.
• Customize systems and create reports.
• Perform user acceptance testing and end-user training.
• Support deployment and post-launch activities.
• Demonstrate strong communication skills and problem-solving abilities.

Requirements

• Experience with Salesforce CRM.
• Strong communication skills.
• Ability to lead client projects.
• Inquisitive nature and problem-solving skills.
• Experience in nonprofit or higher education sectors is a plus.

Benefits

• Opportunity to work with diverse clients.
• Leadership role in client projects.
• Chance to be an agent of change.
• Professional development opportunities.