Securities Specialist - Service Desk - Remote

Overview

The Avaloq company, founded in Switzerland, is a leading provider of wealth management technologies and services for financial institutions worldwide. They are looking for talented employees to support their mission of democratizing access to wealth management.

In Short

• Act as the central contact point for operational business inquiries.
• Coordinate and document customer requests regarding operational processes and services.
• Ensure the delivery of operational services in compliance with agreed SLAs.
• Maintain and develop good operational relationships with customers.
• Create management reports and capture monthly billing information.
• Possess a successful banking education or equivalent qualification.
• Have a good understanding of banking products and processes.
• Proficient in MS Office 365 (Word, Excel, PowerPoint).
• Fluent in German and good English skills.
• Strong communication skills and quick comprehension.

Requirements

• Experience in a similar role is a plus.
• Experience in the service sector for banks or in IT is advantageous.

Benefits

• Hybrid and flexible working options to support work-life balance.
• Commitment to diversity and an inclusive culture.