Service Desk Escalation Specialist - Remote

Overview

An exciting night shift opportunity available for a Service Desk Escalation Specialist. Work from home or office-based – you choose!

In Short

• Provide technical support for IT and cybersecurity services.
• Reset passwords and manage multi-factor authentication.
• Support applications like Outlook, Slack, Zoom, and QuickBooks.
• Handle network connectivity issues and email-related problems.
• Document work in support requests and explain solutions.
• Participate in knowledge-sharing activities.
• Work with tools like Kaseya, Freshdesk, and Meraki.
• 5 years of technical support experience preferred.
• Fluency in English required.
• Comfortable dealing with urgent client needs.

Requirements

• 5 years of recent technical support experience.
• Clear communicator with English fluency.
• Strong understanding of Windows 11 and Windows Server.
• Experience in network administration.
• Knowledge of Active Directory, DHCP, DNS, Azure.
• Exceptional interpersonal skills.
• Able to adapt to a rapidly changing work environment.
• Strong multitasking abilities.
• A passion for technology and quick learning.
• Commitment to efficient client service.

Benefits

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement.
• 20 vacation days per year; 7 sick days.
• Annual performance bonuses and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Bright and cheerful open-plan work environment.
• Prestigious clients and friendly co-workers.