Junior Service Desk Specialist - Remote

Overview

As a Jr. Service Desk Specialist, you will have the opportunity to contribute to an established IT Service Desk team within our company and improve the productivity of all StackAdapt employees.

In Short

• Support StackAdapt employees across diverse global locations.
• Deliver IT support during a time of rapid growth.
• Manage technology assets and provide user training.
• Provide first-level support for hardware and software issues.
• Resolve complex service requests and critical incidents.
• Create and review knowledgebase articles.
• Review operational IT processes for improvement opportunities.
• Ensure quality resolution of incidents and service requests.
• Adhere to agreed-upon service level agreements.
• Work in a mixed Mac and Windows environment.

Requirements

• Strong communication and technical skills.
• Experience in IT support or service desk roles.
• Ability to manage multiple tasks and priorities.
• Familiarity with Mac and Windows operating systems.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborate with a diverse team across global locations.
• Contribute to the productivity of all employees.
• Professional development opportunities.
• Flexible work arrangements.