Junior Service Desk Specialist - Remote

Overview

Joining Remote as a Junior Service Desk Specialist in the Revenue Operations team is an exciting opportunity to make a real impact in the global employment space. In this fast-paced environment, your contributions will directly support the company’s growth and mission to change the way we work globally.

In Short

• Work in a fully remote setup.
• Experience in ticket triage and prioritization.
• Strong expertise in Salesforce; admin certification required.
• Knowledge of revenue technologies like ZoomInfo and Outreach.
• Strong troubleshooting skills.
• Technical background in Python scripting and SQL.
• Proficient in documenting resolutions.
• Adherence to SLAs for timely responses.
• Effective communication with stakeholders.
• Customer-focused and detail-oriented.

Requirements

• Experience in ticket triage and prioritization.
• Salesforce admin certification or equivalent experience.
• Knowledge of sales and marketing technologies.
• Strong troubleshooting skills.
• Technical background in Python and SQL.
• Proficient in documentation for knowledge base.
• Ability to adhere to SLAs.
• Effective communication skills.
• Experience consolidating ticketing systems.
• Fluent in English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local social events.