Customer Success & Growth Manager - Remote

Overview

As a Customer Success & Growth Manager, you will be the central contact for our practices, actively contributing to expanding and retaining our existing customers.

In Short

• You will strategically manage our customers, developing genuine partnerships.
• Identify revenue potentials in existing accounts and implement upsell and cross-sell opportunities.
• Develop scalable processes for customer support to enhance efficiency, quality, and growth.
• Work closely with sales, marketing, and product teams, systematically incorporating customer feedback.
• Support customer onboarding during peak times or in the absence of team members.
• Contribute to campaigns, webinars, and events.
• Help turn users into fans through an excellent customer journey.

Requirements

• Very good German language skills (C2 level or native).
• Experience in Customer Success, Account Management, or Sales, ideally in the digital or SaaS environment.
• Strong communication skills – convincing, empathetic, and reliable.
• Entrepreneurial thinking and a desire to actively shape processes and growth.
• Experience with onboarding or change management is an advantage.
• Willingness to travel for selected customer appointments or events (few days/month).

Benefits

• A central role in a growth-oriented, meaningful HealthTech startup.
• Clearly defined goals and development with OKR, scorecards, and coaching.
• 100% remote or hybrid working (office in Freiburg possible).
• 30 days of vacation, flexible working hours, modern tools & equipment.
• Monthly benefits (50€), pension scheme contribution.
• Regular team events, exchange formats, and genuine togetherness.