Customer Success Manager, Growth - Remote

Overview

As a Customer Success Manager at Juniper Square, you will play a critical role in helping customers achieve meaningful outcomes through our products and services, managing a large portfolio of small and mid-sized business clients.

In Short

• Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding.
• Own the success and health of your assigned clients by developing strategies to increase customer value and optimize retention.
• Build strong relationships while leveraging digital engagement to drive product adoption and customer satisfaction.
• Proactively monitor customer health and usage trends to identify risks and opportunities for growth.
• Support renewal conversations and mid-contract escalations while collaborating cross-functionally.
• Act as the voice of the customer internally, advocating for customer needs.
• Develop advanced knowledge of the customer, product, and industry.

Requirements

• 3 years of professional experience with at least 2 years in a customer success or account management role, preferably in a SaaS environment.
• Strong written and verbal communication skills.
• Experience interacting with a high volume of customers.
• Ability to analyze customer data and performance metrics.
• Experience using data and technology to drive customer enablement.
• Demonstrated experience learning advanced knowledge on technical subjects.
• Passion for contributing to customer success.
• Motivated by change and comfort with an evolving work environment.
• Bachelor's degree or equivalent years of professional experience.

Benefits

• Health, dental, and vision care for you and your family.
• Life insurance and disability coverage.
• Mental wellness coverage.
• Unlimited vacation in addition to company paid holidays.
• 401k retirement savings plan.
• Annual professional development stipend.