Customer Success Manager - Gaming - Remote

Overview

Trustly is on a mission to revolutionize the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. We are looking for a Customer Success Manager for our Gaming sector to manage relationships with gaming merchants and drive their success.

In Short

• Act as the primary contact for iGaming and sports betting merchants.
• Define initiatives to drive business value for merchants.
• Analyze merchant performance and provide insights.
• Conduct regular business reviews with merchants.
• Collaborate with various teams to ensure customer success.
• Keep up with industry trends and customer needs.
• Anticipate travel of 15%.
• 3+ years of experience in Customer Success or Sales.
• Experience with CRM tools, preferably Salesforce.
• Excellent communication and analytical skills.

Requirements

• 3+ years experience in Customer Success or Relationship-Based Sales.
• Experience managing large iGaming or Sports Betting accounts.
• Data-driven with strong analytical skills.
• Ability to manage multiple client interactions.
• Experience with complex technologies, preferably in fintech.
• Strong collaboration skills across teams.
• Excellent executive presence and communication skills.
• Experience with Tableau or similar tools preferred.
• Ability to work in a fast-paced environment.
• Intellectually curious with a strong desire to learn.

Benefits

• Flexible paid time off and generous PTO accrual.
• Comprehensive medical, dental, and vision insurance.
• Home office set-up allowance and internet stipend.
• Retirement plan match for 401k and RRSP.
• Gender-neutral paid parental leave.
• Opportunity to work in a diverse and inclusive environment.
• Competitive salary and bonus plans.
• Stock options available.
• Challenging work that makes a real impact.
• Collaborative and innovative workplace culture.