Customer Success Manager - Remote

Overview

As a Customer Success Manager at Momentus, you will empower customers around the world to bring extraordinary events to life, ensuring their success and satisfaction through strong relationships and strategic guidance.

In Short

• Build and maintain strong customer relationships.
• Drive product adoption and identify growth opportunities.
• Facilitate smooth transitions post-implementation.
• Communicate complex ideas effectively to all stakeholders.
• Leverage data and analytics to track customer goals.
• Collaborate with teams to drive renewals and retention.
• Encourage use of self-service resources.
• Conduct regular check-ins to monitor satisfaction.
• Develop expertise in Momentus solutions.
• Support strategic planning and executive alignment.

Requirements

• Proven experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical audiences.
• Familiarity with customer success tools like Gainsight and Salesforce.
• Results-driven with a focus on customer satisfaction.
• Events industry experience is a plus.
• Problem-solving and conflict resolution skills.
• Tech Stack: Microsoft Products, Teams, Zoom, Chorus.

Benefits

• Comprehensive medical, dental, & vision insurance.
• Exceptional 401k match.
• Unlimited time off.
• Paid parental leave.
• No dress code.
• Flexible career opportunities.
• Two tickets to attend events hosted by customers.
• Teammate recognition rewards and swag.
• Unlimited training opportunities through LinkedIn Learning.