Client Support Specialist - Remote

Overview

Roo has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, providing opportunities for both demand and supply of users.

In Short

• Facilitate positive user experiences for veterinarians, hospitals, and technicians.
• Be a point-of-contact for customer inquiries through various support channels.
• Troubleshoot and resolve first-line issues raised by users.
• Document and share key learnings with the team.
• Maintain Hubspot for client communications and support tickets.
• Coordinate with other departments for issue resolution.
• Work during client support hours, including weekends.
• Experience in a startup environment is preferred.
• Excellent communication and organizational skills are required.
• Flexible and agile in a dynamic work environment.

Requirements

• 2+ years experience in client/customer support.
• Experience in the veterinary healthcare industry is a plus.
• Proactive and organized in communications.
• Familiarity with customer support tools/software.
• Timely and efficient in task completion.
• Driven to improve processes and communication.
• Excited to join a diverse team.

Benefits

• Accelerated growth and learning potential.
• Stipends for home office setup and continuing education.
• Comprehensive health benefits.
• 401K plan.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity leave.
• Gifts on birthdays and anniversaries.
• Opportunity for domestic travel for team-building events.
• Inclusive work environment.
• Mission-driven company focused on empowering veterinary professionals.