Technical Support Representative - Remote

Overview

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.

In Short

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Provide basic technical support for software, user access, and general system navigation
• Create, update, and resolve support tickets using our ticketing system
• Escalate complex issues to appropriate internal teams when necessary
• Document all customer interactions and troubleshooting steps accurately
• Follow standard operating procedures and contribute to knowledge base updates

Requirements

• Reliable and tech-savvy
• Excellent communication skills
• Ability to handle multiple inquiries
• Experience with customer service
• Familiarity with ticketing systems is a plus

Benefits

• Training on internal platform
• Opportunities for growth
• Supportive and collaborative environment