Remote Otter LogoRemoteOtter

Technical Support Representative - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Nielsen is seeking a Technical Support Representative to provide remote software and hardware support to internal employees and external parties.

In Short

  • Log all incoming support requests into customized ServiceNow issue-tracking software
  • Unlock user accounts and reset passwords
  • Provide technical support for Microsoft Windows, G Suite, Microsoft Office and custom applications
  • Troubleshooting of desktops, laptops, tablets, mobile devices and peripherals
  • Install, modify, or repair software and hardware
  • Resolve internet, intranet and VPN connection issues
  • Address Nielsen panelist household concerns and questions
  • Identify and correct known conditions remotely
  • Escalate new or unknown problems to the appropriate expert
  • Serve as liaison between office, Nielsen Reps and panelist households

Requirements

  • Associate Degree in Computer Science or 2+ years of equivalent work experience in remote technical support
  • Working knowledge of Google Tools including Doc, Sheets, Slides, Drive and Sites
  • Strong troubleshooting, organizational and documentation skills
  • SQL knowledge
  • Strong written, verbal and electronic communication skills in English

Benefits

  • Dynamic team committed to excellence
  • Opportunities for personal and professional growth
  • Work in a global workforce
  • Be part of a media revolution
  • Supportive work environment
The Nielsen Company logo

The Nielsen Company

The Nielsen Company is a global leader in audience measurement, data, and analytics, providing insights into consumer behavior and media consumption. With a mission to enable clients to derive exceptional value from their solutions, Nielsen focuses on building strong relationships with customers, particularly in the digital advertising space. The company offers a comprehensive suite of products and services designed to help clients, including Fortune 500 brands and their agency partners, achieve their strategic goals through actionable insights and data-driven decision-making. Nielsen is committed to fostering a culture of customer success, operational excellence, and continuous improvement, ensuring that clients can effectively navigate the evolving media landscape.

Share This Job!

Save This Job!

Similar Jobs:

Granicus logo

Technical Support Representative - Remote

Granicus

2 days ago

Join Granicus as a Technical Support Representative, providing expert technical support for cloud-based software services to government agencies.

Costa Rica
Full-time
Customer Service
Scale Army logo

Technical Support Representative - Remote

Scale Army

3 days ago

Seeking a motivated Technical Support Representative to assist customers and ensure satisfaction through various communication channels.

Worldwide
Full-time
Customer Service
Virtual Staff 365 logo

Technical Support Representative - Remote

Virtual Staff 365

4 days ago

Join an Australia-based company as a Technical Support Representative, providing phone-based support and ensuring excellent customer service.

Philippines
Full-time
Customer Service
Treantly logo

Technical Support Representative - Remote

Treantly

3 weeks ago

Join our team as a Technical Support Representative, providing first-level support to users through various communication channels.

Philippines
Full-time
Customer Service
Global Payment Holding Company logo

Technical Support Representative - Remote

Global Payment Holding Company

3 weeks ago

The Technical Support Representative provides assistance for technical customer service inquiries related to payment solutions.

USA
Full-time
Customer Service