Technical Support Representative I - Remote

Overview

As a Representative I, Technical Support, you will provide pre- and post-sales support to customers, ensuring high levels of service by processing orders and handling inquiries.

In Short

• Provide customers with information regarding products.
• Educate and promote products to meet customer needs.
• Process orders received via phone, fax, and email.
• Assist customers in tracking shipments.
• Process and authorize returns.
• Diagnose and troubleshoot technical problems.
• Identify and evaluate alternative solutions to customer concerns.

Requirements

• Bachelor’s degree in any 4-year course.
• Excellent English communication skills.
• Experience with Microsoft Office applications.
• Relevant work experience or fresh graduates welcome to apply.

Benefits

• Market-competitive pay and benefits package.
• Food and transportation allowances.
• Comprehensive insurance coverage.
• Retirement benefits.
• Career development programs.
• Paid leaves and tuition reimbursement.
• Exceptional healthcare coverage.
• Safe working environment.
• Commitment to social responsibility.