Bilingual Medical Information Associate - Remote

Overview

The Bilingual Medical Information Associate will respond to medical inquiries from patients and healthcare professionals in both English and French, ensuring accurate information is provided based on product labeling and approved materials.

In Short

• Respond to medical inquiries in English and French.
• Document and manage medical information requests.
• Maintain and develop product information and FAQs.
• Generate reports summarizing key performance indicators.
• Recognize and report adverse events and product quality complaints.
• Assist in audit preparations and documentation management.
• Work collaboratively with internal and external stakeholders.
• Meet strict deadlines in a fast-paced environment.
• Provide excellent customer service to patients and healthcare professionals.
• Participate in continuous professional development and training.

Requirements

• Bachelor’s degree in a healthcare-related discipline.
• Bilingual in English and French required.
• 1-2 years of experience in medical information or related fields.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with pharmacovigilance guidelines.
• Ability to work in a team-oriented environment.
• Proficiency in MS Office applications.
• Ability to work flexible hours as needed.
• Can-do attitude with proven ability to meet deadlines.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families including parental leave.
• Professional development and training programs.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture that supports team members' wellness.