Medical Information Associate - French Speaking - Remote

Overview

The Medical Information Associate will support the Medical Information team by managing inquiries related to adverse events and medical information in both English and French.

In Short

• Provide responses to medical inquiries from healthcare professionals and patients.
• Document and report adverse events and product quality complaints.
• Track and document all medical inquiries within the database.
• Participate in out-of-hours medical information provision.
• Update management on project status and metrics.
• Assist in regulatory inspection preparedness.
• Work in a supportive and diverse environment.
• Engage in training and career development opportunities.
• Contribute to a positive impact in patient lives.
• Collaborate with colleagues globally.

Requirements

• Healthcare-related degree (e.g., chemistry, biology, pharmacy).
• Customer service or call center experience preferred.
• Comfortable handling inquiries by phone.
• Ability to perform out-of-hours service if required.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills.
• Advanced English and French skills, both verbal and written.

Benefits

• Training and career development opportunities.
• Emphasis on personal and professional growth.
• Friendly and supportive working environment.
• Opportunity to work with a diverse global team.