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Verification Associate (French Speaking) - Remote

Posted 12 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Verification Associate is a highly motivated, responsible, analytical thinker and detail-oriented professional who assists with ensuring M3 recruits and retains panel members of high quality, providing support to the Operations team regarding respondent issues on a per project basis.

In Short

  • Communicate with users and participants to resolve issues.
  • Examine documentation for authenticity or fraudulence.
  • Verify quality of participants and their responses.
  • Review respondents for marketing research projects.
  • Think creatively in a fast-paced environment.
  • Verify healthcare professionals using provided systems.
  • Conduct reverse image searches for validation.
  • Ensure validation tasks are executed on time.
  • Track data issues and communicate with participants.
  • Manage post data collection validation processes.

Requirements

  • 2+ years of customer service experience, preferably in market research or healthcare.
  • Experience in fraud investigation or auditing preferred.
  • Strong desk research skills and attention to detail.
  • Familiarity with healthcare professionals' career paths.
  • Excellent verbal and written communication skills.
  • Self-motivated with strong organizational skills.
  • Analytical and problem-solving skills.
  • Ability to work autonomously and in teams.

Benefits

  • Opportunity to work in a global company.
  • Engagement in innovative healthcare solutions.
  • Supportive team environment.
  • Professional development opportunities.
  • Flexible working arrangements.
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M3USA

M3 USA is a leading innovator in the healthcare sector, providing digital solutions that span healthcare, life sciences, and pharmaceuticals. Established in 2000, the company has experienced significant growth driven by its mission to leverage the internet for improved health outcomes and more efficient healthcare systems. M3 USA's success is built on its reliable digital platforms that connect physician communities worldwide, enhancing medical education, job placement, and market research. The company fosters a dynamic and innovative work environment, encouraging every team member to contribute to advancements in global health. Joining M3 USA offers the opportunity to be at the forefront of healthcare innovation and to make a meaningful impact in the industry.

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