Renewals Account Manager, Associate - French speaking - Remote

Overview

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewals Account Manager, Associate - French speaking and help us do what we do best: propelling business forward.

In Short

• Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
• Reconcile orders against contract parameters ensuring proper license configurations and pricing
• Prepare quotes and book orders of diverse complexity to ensure proper invoicing
• Manage pipeline by tracking all customer activity, from prospect to deal closure
• Maintain an updated sales forecast in SalesForce.com
• Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
• Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

Requirements

• Proficiency in French and English; German or Dutch is a plus
• Very good command of Excel with the ability to easily interpret mathematical information
• Results-driven, with a customer-first mentality and eager to learn
• Strong communication, consultative, and influencing skills
• Proven team player
• Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
• Strong attention to detail, following and improving processes

Benefits

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program focused on physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.