Medical Information Associate - US Working Hours - Remote

Overview

The Medical Information Associate will support the Medical Information team by handling initial adverse event and medical information inquiries in English, primarily for US customers.

In Short

• Provide approved responses to medical inquiries from US customers.
• Document and report adverse events and product quality complaints.
• Track and document medical information inquiries accurately.
• Participate in out-of-hours provision of medical information services.
• Provide regular updates on project status and metrics.
• Assist in regulatory inspection preparedness for pharmacovigilance systems.

Requirements

• Life science or biomedical background (degree in chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call center experience preferred.
• Comfortable handling inquiries by phone.
• Ability to work US hours and perform out-of-hours service if required.
• Strong time management and multitasking skills with attention to detail.
• Strong interpersonal and communication skills.
• Advanced English skills, both verbal and written.

Benefits

• Training and career development opportunities.
• Emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Opportunity to work with colleagues globally.