Customer Success Architect - Remote

Overview

The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.

In Short

• Engage with customers via Zoom calls and emails, providing technical consultancy and guidance.
• Provide architectural and best practice guidance.
• Drive measurable value leading to product adoption and renewal.
• Align with Account Executives to provide subject matter expertise.
• Focus on customized solution-based programs.
• Develop customer workshops, demos, and enablement.
• Maintain competency in GitLab technologies.
• Continuously improve professional skills and seek mentorship.
• Contribute to documentation and enablement programs.

Requirements

• Experience with GitLab use cases (SCM, CI, CD, DevSecOps, Agile Planning).
• Proficiency using DevSecOps tools.
• Technical experience in development or systems engineering.
• Ability to communicate complex technical problems clearly.
• Capacity to become a trusted technical advisor.
• Exceptional verbal and written communication skills.
• Excellent time management skills.
• Alignment with GitLab's values.
• Willingness to travel if needed.

Benefits

• Benefits to support health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible paid time off (PTO).
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.