Strategic Customer Success Manager - Remote

Overview

As a Strategic Customer Success Manager at BuildOps, you will help manage relationships for a large, multi-location customer, acting as the primary point of contact and driving adoption of our software solutions.

In Short

• Build strong relationships with key customer stakeholders.
• Travel to customer locations to support implementation and training.
• Manage complex customer relationships and deliver executive business reviews.
• Become a product expert to enable customers to maximize platform usage.
• Identify customer workflows and develop tailored solutions.
• Monitor customer health metrics to drive adoption.
• Collaborate with support teams to resolve escalations.
• Develop customer references and identify growth opportunities.
• Work collaboratively to share best practices within the team.
• Enjoy travel to assist customers with their implementations.

Requirements

• Located in Charlotte, North Carolina.
• 2+ years of experience in customer success or account management.
• Exceptional people skills and ability to engage with diverse personalities.
• Strong written and verbal communication skills.
• Highly organized and able to manage multiple accounts.
• Self-motivated and able to thrive in a fast-paced environment.
• Experience with tools like Salesforce and Jira.
• B.A. or B.S. degree.

Benefits

• Generous equity grant.
• Macbook computer provided.
• Comprehensive benefits package.
• Flexible PTO and hybrid work schedules.
• Work from home stipend.
• Company events for team building.
• Fast-paced and dynamic work environment.
• Opportunities for growth and career advancement.
• Chance to work with cutting-edge technology.
• Be part of a revolutionary company in the contracting industry.