Technical Account Manager - Remote

Overview

As a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise-level clients, and developing strong relationships with our clients that will lead to retention and growth of the business.

In Short

• Serve as the technical expert for all TrustArc products supported by the TAM team.
• Provide technical assistance during implementation, deployment, and ongoing support phases.
• Act as the escalation point for complex technical issues, ensuring timely resolution.
• Leverage troubleshooting skills to diagnose and resolve client issues.
• Collaborate with engineering and product teams to prioritize and address bugs.
• Maintain technical documentation and processes for operational efficiency.
• Act as a technical champion for clients, translating their needs into solutions.
• Identify and support upsell opportunities.
• Communicate effectively with diverse audiences.
• Participate in regular team meetings to share technical insights.

Requirements

• Experience in software technical support or technical account management.
• Strong understanding of technological platforms and web architecture.
• Hands-on experience with HTML, CSS, JavaScript, and debugging tools.
• Basic understanding of Tag Management Systems and troubleshooting.
• Familiarity with API integrations and technical documentation.
• Intermediate knowledge of Google Sheets or equivalent.
• Ability to work cross-functionally with Product, Engineering, and Sales.
• Excellent communication skills for diverse audiences.
• Experience creating processes and updating runbooks.

Benefits

• 100% Work from Home.
• Opportunities to participate in health-focused activities.
• Compensation: up to $45,000 USD per year.