Customer Success and Implementation Manager - Remote

Overview

As a Customer Success Manager, you will lead enterprise-scale SaaS deployments across TrustArc’s privacy, risk, and AI-enabled solutions, ensuring clients achieve adoption, ROI, and long-term success.

In Short

• Lead implementations of TrustArc platform modules.
• Project manage full implementations from kick-off to go-live.
• Guide clients in leveraging AI-powered features.
• Translate complex privacy and risk requirements into practical solutions.
• Coordinate cross-functional teams for timely delivery.
• Conduct customer meetings and training sessions.
• Monitor customer health and track engagement metrics.
• Maintain project documentation and refine processes.
• Collaborate with Product and Engineering on customer feedback.
• Stay updated on privacy and AI industry standards.

Requirements

• 5+ years in SaaS implementations or Customer Success.
• Strong understanding of SaaS architecture and integrations.
• Familiarity with AI-enabled SaaS products.
• Ability to translate complex concepts into simple solutions.
• Proven project management experience; PMP preferred.
• Demonstrated success in aligning outcomes with customer value.
• Skilled in change management and stakeholder influence.
• Excellent communication skills for technical and business audiences.
• Self-starter with accountability for excellence.

Benefits

• Health, Vision, and Dental Care.
• Endless PTO Program.
• 100% Work from Home.
• Opportunities for regional philanthropic activities.
• Health-focused activities participation.
• $2,500 active employee referral program.