Senior Account Manager - Remote

Overview

TrustArc takes pride in having an extremely high customer retention rate. This is due to our market leading solutions and our top-notch Account Managers. We are looking for experienced Account Managers to join this team. The ideal candidate will thrive in a fast-paced, performance-based, competitive atmosphere and will have a proven track record of over-achievement.

In Short

• Performs outbound renewals activities such as cold calling new contacts within customer accounts, discovering and educating new stakeholders, lead follow-up, renewals qualifications for existing customers.
• Utilize Salesforce to forecast and track all renewals activities.
• Maintains contact with customers in an assigned territory to ensure customer satisfaction, issue resolution, and cross-sell opportunities for TrustArc’s product portfolio.
• Leverages internal resources to educate customers on new services and products.
• Builds relationships and effectively communicates with services team.
• Develops a quarterly business plan and renewals strategy for assigned accounts.
• Conducts regular one-on-one reviews with Renewals Manager to review forecasts, activity performance, training and development requirements.

Requirements

• 5+ Years in account management in the SaaS/and or software and consulting markets.
• Senior account managers often take on leadership roles within their team. They may mentor junior account managers and provide guidance on complex client issues.
• Proven ability in delivering against sales/quota targets.
• Ability to influence others to achieve results.
• Experience in managing complex accounts with multiple stakeholders.
• Proven track record of and growing existing account base.
• Problem solving skills - Excellent communication skills.
• Results driven.
• Attention to detail and time management a must.

Benefits

• Health, Vision, and Dental Care (also available for partner)
• Endless PTO Program
• 100% Work from Home
• Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
• $2,500 active employee referral program