Customer Success Manager, Implementation - Remote

Overview

Givebutter is looking for a Customer Success Manager, Implementation (CSM) to assist nonprofits and strategic customers during their onboarding journey, ensuring they are set up for fundraising success.

In Short

• Serve as the main point of contact for new customer accounts.
• Guide customers through implementation and early adoption of the platform.
• Manage technical setup and provide strategic fundraising guidance.
• Lead discovery sessions to align implementation requirements.
• Support technical implementation and project management.
• Provide training and strategy guidance to optimize campaigns.
• Identify and improve gaps in implementation processes.
• Analyze customer feedback to drive product improvements.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• 2–5 years of experience in post-sales or implementation roles.
• Ability to manage multiple accounts with a customer-first mindset.
• Strong sense of urgency in project completion.
• Excellent communication and emotional intelligence.
• Experience working toward KPIs tied to customer outcomes.
• Proficiency with SaaS tools and CRMs, HubSpot preferred.
• Familiarity with nonprofit fundraising and donor engagement.

Benefits

• Remote work from anywhere in the United States.
• 100% coverage of Health Insurance (Medical, Dental, Vision).
• Access to mental health resources like TalkSpace.
• 3% 401k match for eligible employees.
• Flexible PTO policy with uncapped vacation days.
• 12 weeks of paid parental leave.
• Home office stipend for upgrading workspaces.
• Encouragement for charitable giving up to $50/month.
• Learning and development reimbursement opportunities.
• Mission-driven work in the charitable sector.