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Customer Success Manager / Implementation Lead - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

Sunbound is seeking a Customer Success Manager / Implementation Lead to oversee customer implementation and ensure long-term success, focusing on building relationships and driving impact.

In Short

  • Lead implementation and onboarding for new customers.
  • Own the customer relationship post-sale.
  • Build and scale playbooks for processes.
  • Collaborate with Product, Sales, Support, and Claims teams.
  • Develop success plans and drive feature adoption.
  • Monitor customer health and retention.
  • Support payment and billing workflows.

Requirements

  • 4+ years in Customer Success or Implementation roles.
  • Experience with software implementations.
  • Familiarity with senior living operators.
  • Comfort with finance teams and workflows.
  • Strong project management and communication skills.
  • Ability to analyze data for insights.
  • Technical aptitude with product teams.

Benefits

  • Collaborative, mission-driven team.
  • Product-led culture focused on improvement.
  • Ownership in building customer functions.
  • Opportunity to shape the business future.

Sunbound

Sunbound

Sunbound is a pioneering company dedicated to creating a modern financial operating system specifically for senior care. Recognizing the inefficiencies and complexities in the current senior care payment processes, Sunbound aims to streamline these experiences for both senior living operators and families. Founded by individuals who personally experienced the challenges of managing senior care, the company is committed to improving the lives of seniors and their families. With a rapidly growing user base and significant traction since its launch in mid-2023, Sunbound is positioned in a massive market that is expected to expand as the baby boomer generation ages. The company has successfully raised funding from top-tier investors and is focused on building a collaborative, mission-driven team in Downtown Brooklyn and Washington, DC.

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