Associate Principal Technical Account Manager - Remote

Overview

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

In Short

• Act as the technical advocate and advisor for assigned customer accounts.
• Understand customer goals and operational environments.
• Provide ongoing strategic and technical guidance to customers.
• Collaborate closely with different teams to ensure a seamless customer experience.
• Proactively monitor customer health and usage data.
• Conduct regular account reviews and value realization sessions.
• Deliver enablement and product walkthroughs.

Requirements

• 5+ years of experience in industries with OT systems.
• 3+ years in OT or enterprise cybersecurity.
• Strong understanding of industrial cybersecurity and ICS/OT environments.
• Familiarity with security operations and threat intelligence.
• Experience with large, complex enterprise customers.
• Understanding of SOC/SIEM workflows and cybersecurity concepts.
• Excellent communication and problem-solving skills.
• Proven ability to articulate business value to stakeholders.

Benefits

• Salary: AUD 230,000 OTE
• Competitive Equity Package
• Comprehensive Benefits Plan