Principal Technical Account Manager - Remote

Overview

As a Principal Technical Account Manager at Sully.ai, you will play a crucial role in supporting global customers and enhancing the efficiency of healthcare delivery through AI solutions.

In Short

• Increase user engagement per account.
• Provide exceptional support via email, chat, and video calls.
• Conduct technical onboarding and product demos.
• Create custom notes and AI-assisted summaries.
• Collaborate with Product, Engineering, and Sales teams.
• Identify opportunities to improve customer experience.

Requirements

• CS Degree or hands-on Engineering background required.
• 5+ years in technical account management or enterprise support.
• Proven troubleshooting skills for complex technical issues.
• Strong written and verbal communication skills.
• Familiarity with AI tools and summarization techniques.
• Demonstrated autonomy and prioritization skills.
• Experience with customer support and CRM tools.
• Hands-on experience with support platforms like Intercom.

Benefits

• Shape the future of healthcare.
• Play a critical role in company growth.
• Work in a flexible, remote environment.
• Enjoy competitive salary and equity.
• Tackle complex challenges in a rapidly growing company.