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Principal Technical Account Manager - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Principal Technical Account Manager at Sully.ai, you will play a crucial role in supporting global customers and enhancing the efficiency of healthcare delivery through AI solutions.

In Short

  • Increase user engagement per account.
  • Provide exceptional support via email, chat, and video calls.
  • Conduct technical onboarding and product demos.
  • Create custom notes and AI-assisted summaries.
  • Collaborate with Product, Engineering, and Sales teams.
  • Identify opportunities to improve customer experience.

Requirements

  • CS Degree or hands-on Engineering background required.
  • 5+ years in technical account management or enterprise support.
  • Proven troubleshooting skills for complex technical issues.
  • Strong written and verbal communication skills.
  • Familiarity with AI tools and summarization techniques.
  • Demonstrated autonomy and prioritization skills.
  • Experience with customer support and CRM tools.
  • Hands-on experience with support platforms like Intercom.

Benefits

  • Shape the future of healthcare.
  • Play a critical role in company growth.
  • Work in a flexible, remote environment.
  • Enjoy competitive salary and equity.
  • Tackle complex challenges in a rapidly growing company.
Sully.ai logo

Sully.ai

Sully.ai is a pioneering healthcare technology company dedicated to transforming the medical landscape by addressing the global shortage of physicians. With a mission to make 'one human, one doctor' a reality, Sully.ai is developing an AI-driven doctor that aims to provide high-quality healthcare accessible to everyone, anywhere, and anytime. By automating administrative tasks and minimizing misdiagnoses through advanced AI solutions, the company is committed to building the future of medicine. Sully.ai fosters an inclusive and innovative environment, welcoming diverse perspectives to drive creativity and enhance healthcare delivery.

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