Principal Technical Account Manager - Remote

Overview

The Principal Technical Account Manager will manage a team dedicated to MVPD & Telco experiences across all global propositions, ensuring strong relationships with distribution partners and operational excellence.

In Short

• Manage and nurture relationships with key distribution partners.
• Develop strategy for scaling the Technical Account Management team globally.
• Design and implement operational processes for partnership collaboration.
• Lead onboarding and integration of new partners.
• Drive stakeholder communication and program coordination.
• Oversee risk management and issue resolution.
• Collaborate on deal implementation with technology and product teams.
• Spearhead initiatives for operational improvement.
• Lead a high-performing team of account managers.
• Ensure optimal customer relationship management.

Requirements

• 10+ years of experience in technical account management or related fields.
• Experience managing a team of account managers.
• Extensive experience with digital media/streaming platforms.
• Strong customer relationship and account management skills.
• Ability to manage relationships with internal and external stakeholders.
• Understanding of billing and application integrations.
• Excellent communication and time management skills.
• Experience working with remote and international teams.
• Willingness to travel domestically and internationally.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid leave.
• Tuition reimbursement.
• Various discounts and perks.