Senior Customer Success Operations Analyst - Remote

Overview

As a Senior Customer Success Operations Analyst at Wiz, you’ll work collaboratively to execute key initiatives in support of our Global Customer Success Organization. You’ll play a critical role in maturing and scaling our Success organization, designing scalable frameworks, and operationalizing premium service offerings that deliver best-in-class experiences for our customers.

In Short

• Drive proactive insights from data signals to recommend process improvements for our CS teams.
• Receive feedback from Success teams to help define projects and process improvements.
• Work cross-functionally to support operational programs aligned to overall organizational strategy.
• Manage scalable “run the business” activities of the Success organization.
• Track and measure outcomes of CS initiatives.
• Be responsible for data integrity across post sales systems.

Requirements

• 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments.
• Strong knowledge of Salesforce and CS Systems.
• Experience with customer health, adoption, and Success KPIs.
• Proven ability to lead high impact process improvement initiatives.
• Strong analytical skills with the ability to build and interpret reports.
• Customer-first mindset with a passion for enhancing customer experiences.
• Excellent cross-functional collaboration skills.
• Strong communication skills.
• Experience with cloud security or cybersecurity is a plus.

Benefits

• Competitive package of benefits and programs.
• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible paid time off + 11 paid holidays.
• 401(k) Retirement Savings Plan (with employer match).
• Paid leave programs, including parental and medical leave.