Senior Customer Success Operations Analyst - Remote

Overview

The Senior Customer Success Operations Analyst (CSOA) will be responsible for collecting, preparing, maintaining, and analyzing data as it relates to Customer Success operations.

In Short

• Compile and analyze data from different systems and databases as they relate to Customer Success.
• Acquire a solid understanding of the data, various data collection systems and reporting.
• Suggest and implement solutions to optimize reporting and processes.
• Identify and develop useful business analytics, interactive dashboards, and reports.
• Actively engage in development and continual improvement of reports.
• Deliver reporting, data, and analysis to a wide variety of audiences.
• Evaluate existing processes to identify gaps and/or recommend improvements.
• Design, develop, and evaluate reporting/dashboards using best practices.
• Work collaboratively with various departments.
• Adapt to changing ideas, responsibilities, and processes.

Requirements

• Bachelor’s degree in finance, Business, Accounting, or a related field.
• 4–6 years of relevant professional experience.
• Strong analytical skills with attention to detail.
• Proficiency in Microsoft Excel; experience with Power BI preferred.
• Skilled in using SQL databases.
• Excellent written and verbal communication skills.
• Critical thinkers with a strong investigative mindset.
• Experience with platforms like Gainsight, Clarizen, Salesforce preferred.
• Working on US shift hours.
• Demonstrates learning agility and a strong desire for continuous development.

Benefits

• Opportunity to work with a rapidly growing offshore technology company.
• Embedded within a team of esteemed international clients.
• People-first culture that champions diversity and continuous learning.
• Environment where talent thrives.
• Contribute to high-impact, enterprise-level initiatives.