Customer Experience Associate - Remote

Overview

BusRight is hiring a remote Customer Experience Associate to join our dynamic and expanding Customer Experience Team. We seek dedicated, self-driven individuals who wish to grow their career through team-based work in a fast-paced environment and enjoy being customer facing.

In Short

• Join a remote Customer Experience Team at BusRight.
• Engage in troubleshooting routing and mapping challenges.
• Provide accurate and timely support to customers.
• Assist in both administrative functions and customer interactions.
• Investigate and resolve customer routing inquiries.
• Proactively troubleshoot reported routing issues.
• Communicate driver feedback to enhance operational efficiency.
• Maintain proactive communication regarding mapping changes.
• Support Customer Experience Managers with follow-ups.
• Contribute to improving the safety and efficiency of school bus management.

Requirements

• Strong problem-solving skills.
• Ability to analyze data and provide insights.
• Excellent communication skills.
• Experience in customer support or related fields.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Familiarity with routing technology is a plus.
• Self-driven and motivated.

Benefits

• Opportunity for career growth.
• Work in a supportive team environment.
• Remote work flexibility.
• Contribute to meaningful projects that impact communities.
• Access to training and development resources.