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Customer Experience Associate - Remote

Posted 3 days ago
Customer Service
Full Time
Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust plays a vital role in delivering exceptional customer service by processing financial transactions and providing tailored banking solutions.

In Short

  • Process financial transactions accurately.
  • Understand customer needs and recommend banking solutions.
  • Resolve customer concerns using standard procedures.
  • Achieve business objectives by promoting banking products.
  • Connect personally with customers to enhance their experience.
  • Foster a positive and equitable work environment.
  • Respect coworkers and keep them informed on routine activities.
  • Deliver quality customer experiences and recommend improvements.
  • Participate in personal performance development.
  • Engage in team effectiveness and collaboration.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Strong administration and organizational skills.
  • Hands-on knowledge of MS Office (Word, Excel, Outlook).
  • Detail-oriented with the ability to handle multiple tasks.
  • Dynamic communicator with established customer service skills.

Benefits

  • Competitive salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development and training programs.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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