Customer Experience Associate - Remote

Overview

Koala Health is on a mission to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. We’re a fast-growing veterinary pharmacy that delivers medications and health products directly to pet parents, beautifully packaged and right on time.

In Short

• Assist customers over the phone and email with product and service questions.
• Manage both inbound and outbound calls and emails.
• Proactively identify solutions to questions you anticipate our pet owners have in each interaction.
• Take a hands-on approach to resolving every issue, owning it from start to finish.
• Provide a best-in-class service experience for our customers while working in a fast-paced environment.
• Provide our customers with technical support when navigating our website.
• Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience.

Requirements

• High school diploma or equivalent.
• 6+ months of professional experience working with computer and web based tools.
• 1+ years of customer service experience or Veterinary care experience.
• Ability to work 9:30am - 6pm ET, Monday - Friday.
• Comfortable with virtual environments, including phone contact with customers for the duration of your shift.
• Excellent communication skills (spoken and written).
• Broadband internet connection with minimum internet speed of 10 mbps download and 5 mbps upload.
• Ability to work in a home environment that is private and free of distractions.

Benefits

• Meaningful mission helping modernize pet health.
• Remote-first culture built on flexibility and trust.
• Competitive base salary with performance-based incentives.
• Medical, dental, and vision insurance with partial dependent coverage.
• Generous PTO and a 401(k) plan.
• Supportive, close-knit team that celebrates wins and learns fast.