Customer Experience Associate - Remote

Overview

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together.

In Short

• Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers.
• Provide quick, friendly, and high-quality assistance to all customer types via phone, live chat, and email.
• Empower our customers by sharing tips and best practices on how to effectively use our software.
• Partner with various teams to tactfully resolve escalated situations.
• Make recommendations to improve the Flock Safety product.
• Contribute to the Flock Safety Customer Help Center.

Requirements

• 2+ years in customer-facing roles.
• Comfortable supporting customers via phone, chat, and email.
• Excellent written and verbal communication skills.
• Experience troubleshooting technical software.
• Ability to work independently and manage multiple tasks.
• Willingness to work a shift from 8-5AM or 11-8 EST.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan including Medical, Dental, and Vision.
• 12 weeks of 100% paid parental leave.
• Fertility & Family Benefits with a $50,000 lifetime maximum benefit.
• Mental health benefits including therapy and coaching.
• Monthly stipends for WFH and productivity.