Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing excellent customer service by processing financial transactions and advising customers on banking solutions.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns.
• Achieve assigned goals and objectives.
• Promote a positive work environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Utilize MS Office for administrative tasks.
• Communicate effectively with customers.
• Cantonese language skills are considered an asset.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Detail-oriented with good time management.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and changing priorities.
• Dynamic communicator with customer experience skills.
• Ability to exercise initiative and discretion.
• Willingness to work in a fast-paced environment.
• Cantonese language skills are a plus.

Benefits

• Competitive salary and compensation package.
• Opportunities for growth and skill development.
• Health and well-being benefits.
• Paid time off and banking benefits.
• Career development and mentoring programs.
• Support for financial, physical, and mental well-being.
• Inclusive and diverse work environment.
• Regular training and onboarding sessions.
• Access to online learning platforms.
• Commitment to community impact initiatives.