Client Services Associate - Remote

Overview

The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients, ensuring effective communication and collaboration within the team and across departments.

In Short

• Assist with training new hires and manage a higher case load when necessary.
• Respond to inquiries from customers, sales representatives, and patients.
• Document all communications accurately and adhere to SOPs.
• Utilize Salesforce for data entry and customer information management.
• Communicate effectively with clients and internal teams.
• Resolve customer complaints and escalated situations professionally.
• Work collaboratively in a fast-paced environment.
• Flexibility in working hours based on business needs.
• Bilingual skills are a plus.
• Primarily remote with occasional travel for training and meetings.

Requirements

• 4-year degree in Biological Sciences or similar discipline preferred.
• 2+ years of experience in customer service within healthcare or related fields.
• Solid experience with Microsoft Office; Salesforce experience is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask and work independently.
• Organized and detail-oriented problem solver.
• Flexibility for changing procedures and policies.
• Ability to lift routine office supplies (up to 25 pounds).
• Adaptable to a dynamic work environment.
• Background screening required.

Benefits

• Competitive salary range of $23 - $31/hour.
• Flexible work model for better work-life balance.
• Opportunities for professional growth and development.
• Supportive work culture and team environment.
• Commitment to diversity and equal opportunity.