Client Success Coordinator - Remote

Overview

We're looking for a driven Client Success Coordinator to join our growing team! As a Client Success Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service.

In Short

• Serve as the primary point of contact for clients
• Ensure client satisfaction and retention
• Handle inbound client requests via internal ticketing system
• Work closely with internal teams to deliver client outputs
• Complete marketing recap reports for clients
• Meet clients to review campaign performance
• Assist Senior Client Success Managers with tasks
• Stay updated on digital marketing trends
• Build strong relationships with clients and stakeholders
• Communicate with clients weekly via phone/email

Requirements

• Experience in client management or customer service
• Strong communication skills
• Understanding of digital marketing concepts
• Ability to analyze marketing performance
• Proactive problem-solving skills
• Ability to build relationships
• Detail-oriented and organized
• Experience with reporting tools
• Ability to work collaboratively with teams
• Knowledge of marketing strategies

Benefits

• Opportunity for professional growth
• Collaborative team environment
• Access to industry resources and training
• Flexible work arrangements
• Health and wellness programs
• Competitive salary and benefits
• Innovative company culture
• Commitment to integrity and transparency
• Supportive management team
• Recognition for achievements