Client Success Coordinator - Remote

Overview

The Client Success Coordinator at TechnologyAdvice is responsible for ensuring client satisfaction and managing the onboarding process, while being the main point of contact for specific accounts.

In Short

• Act as the primary contact for assigned clients.
• Collaborate with Sales to manage client expectations.
• Respond promptly to client inquiries.
• Create client programs in Salesforce.
• Provide recommendations based on client feedback.
• Conduct outreach to monitor campaign performance.
• Onboard new clients and present strategy reviews.
• Establish efficient processes and solutions.
• Maintain regular communication through digital channels.
• Manage multiple clients with attention to detail.

Requirements

• Experience in client communication via Slack, email, and Zoom.
• Strong time management and prioritization skills.
• Willingness to learn about campaign analytics.
• Familiarity with Salesforce or similar CRM systems.
• Detail-oriented and organized.
• Creative problem-solving abilities.
• Ability to adapt in a fast-paced environment.

Benefits

• Career growth opportunities with mentorship.
• Flexible Fridays for work-life balance.
• Remote-first work culture.
• Flexible PTO policy.
• Comprehensive health coverage.
• 401K with company match.
• Paid parental leave.
• Wellness perks and fitness reimbursements.
• Pet insurance options.
• Annual contributions toward personal milestones.