Client Success Coordinator - Remote

Overview

We're looking for a driven Client Success Coordinator to join our growing team! As a Client Success Coordinator, you serve as a trusted resource for our valued clients, ensuring client satisfaction and improving the overall client experience.

In Short

• Act as the primary point of contact for clients.
• Ensure alignment of marketing strategies with client goals.
• Handle inbound client requests through an internal ticketing system.
• Provide timely and thorough responses to client needs.
• Complete marketing recap reports for clients.
• Meet with clients to review marketing campaign performance.
• Assist Senior Client Success Managers with large accounts.
• Stay updated on digital marketing trends.
• Build strong relationships with clients and internal teams.
• Focus on customer satisfaction and client retention.

Requirements

• Strong communication skills.
• Experience in customer service or client management.
• Ability to analyze marketing campaign performance.
• Knowledge of digital marketing strategies.
• Proactive and driven attitude.
• Team-oriented with strong relationship-building skills.
• Ability to handle multiple client accounts.
• Strong organizational skills.
• Willingness to learn and adapt to new trends.
• Experience with reporting and data analysis.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborative team culture.
• Professional development opportunities.
• Access to the latest digital marketing tools and resources.
• Flexible working arrangements.
• Health and wellness benefits.
• Employee recognition programs.
• Paid time off and holidays.
• Supportive leadership and mentorship.
• Opportunity to make a positive impact for clients.