Client Success Coordinator - Remote

Overview

The Client Success Coordinator plays a critical role in ensuring an exceptional client experience by managing the onboarding process, overseeing quality assurance, and ensuring the successful fulfillment of all services. This role requires strong communication, problem-solving, and organizational skills to build client relationships, drive retention, and maintain high service standards. Success in the CSC role Means Achieving The Outcome.

In Short

• Lead a seamless and efficient onboarding process for clients.
• Conduct onboarding meetings to introduce key team members.
• Monitor client engagement and address concerns during onboarding.
• Understand client needs to tailor service plans accordingly.
• Ensure all deliverables meet quality standards before client delivery.
• Conduct regular check-ins and strategy meetings with clients.
• Proactively identify opportunities for account growth and renewals.
• Work closely with sales and marketing teams for seamless transitions.
• Manage projects related to performance services.
• Troubleshoot client issues and concerns.

Requirements

• Strong communication skills.
• Excellent problem-solving abilities.
• Organizational skills to manage multiple clients.
• Knowledge of Paid Advertising and KPIs.
• Experience in client relationship management.
• Ability to work collaboratively with internal teams.
• Project management experience.
• Proactive approach to client retention and growth.
• Experience in quality assurance processes.
• Ability to conduct strategic meetings with clients.

Benefits

• Opportunity to work remotely.
• Dynamic work environment.
• Professional development opportunities.
• Collaborative team culture.
• Engagement with diverse clients.