Remote Otter LogoRemoteOtter

Director of Customer Service - Remote

Posted 2 days ago
Customer Service
Full Time
IL, USA
$90,000 - $110,000/year

Overview

The Director of Customer Service will lead, develop, and provide strategic direction for Customer Service teams, ensuring superior team leadership and innovative customer service.

In Short

  • Lead and develop Customer Service teams.
  • Provide superior team leadership and innovative customer service.
  • Manage customer relationships and anticipate customer needs.
  • Define customer interactions and develop exceptional service processes.
  • Build out CRM functions across various sales channels.
  • Resolve escalated customer experience issues.
  • Ensure effective departmental functional execution.
  • Document issues and train employees on best practices.

Requirements

  • Experience leading customer service teams in e-commerce.
  • 8-10 years in service leadership roles.
  • Salesforce experience required.
  • NetSuite experience is a plus.

Benefits

  • Health, Dental, and Vision Insurance.
  • 401(k) Retirement plan after 6 months.
  • Up to 80 hours of accrued Vacation Paid Leave.
  • Paid Sick Time as per regulations.
  • Paid Company Holidays after 30 days.
  • Optional Insurance benefits after 30 days.
  • Company-sponsored Life Insurance Coverage.
  • Optional Flexible Spending Accounts.
Lightology logo

Lightology

Lightology LLC is the largest contemporary lighting showroom in North America, dedicated to educating customers about the intricacies of lighting design. The company emphasizes the significant impact that effective lighting can have on various spaces, including homes, offices, stores, and restaurants. By partnering with knowledgeable staff and offering an exceptional product line, Lightology equips customers with the tools necessary to create atmospheres tailored to their unique needs.

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